Privacy & Cookie Policy.

Who we are

 

Our website address is: http://www.christchurchcarpets.co.uk/

You can find more information on how to delete and control cookies at www.aboutcookies.org.

 

Overview

 

At Christchurch Carpets we are committed to protecting your personal information.  Please take a moment to review this document.  If you, or the person you are acting on behalf of, do not consent, please do not use any of our services.

Our Privacy Policy clearly outlines the personal information we collect; how and why we collect it, how long we hold it for, and who we share your information with, along with how we protect your information and how you can access it. It also outlines the use of third party cookies.

If you have questions you have about our Privacy Policy, please do not hesitate to contact our office on 01202 482712 or email us at info@christchurchcarpets.com.

 

 

Your Information

 

Your personal information is collected via a number of channels at Christchurch Carpets.  These include general enquiries, quotations and purchases.

 

Outlined below is a breakdown of the information we collect.

 

General Enquiries:

 

When making a general enquiry, whether this is via email, telephone, social media platform or in store, we ask for your name, telephone and/or mobile phone number and email.  We will keep your information for one (1) year whilst we are following up your enquiry. We do not share this data with any third parties.

Quotations:

 

When booking a quotation with us we ask for your name, address of the property the quotation is taken place at, telephone and/or mobile phone number and email. After the quotation, our flooring specialist will draw up a flooring plan, which is kept for ten (10) years and is not shared with any third parties.

Purchases:

 

When you purchase a non-fitted flooring option, for example, an area rug or doormat, we ask for your name, payment method and telephone and/or mobile phone number.  If purchasing a fitted flooring option, such as vinyl flooring or fitted carpet, we ask for your name, the address of the property, where the product is being installed (if applicable), telephone/mobile phone number, payment method and email. Please note we do not keep any payment details, even if calling over the telephone. We will keep your information for ten (10) years and do not share this information with any third parties.

 

 

 

Why We Collect Your Information

The information we collect is to either provide you with your requested service or to complete your order.  We also collect information for those applying for employment. Once a position has been filled all remaining resumes remain on record for one (1) year and then destroyed.

How We Use Your Information

Your personal information is used for a number of reasons such as:

  • Administrative purposes, for example, accounts and to contact you for reasons related to the service or products.

  • To provide requested services and deliver products

  • To provide top quality service and support

  • Carry out accounts and admin

  • Comply with laws and regulations etc.

  • To analyse and improve the services offered

If you do not agree to how we use your information as stated above, we cannot engage/do business with you or accept your enquiry/order.  If you have purchased a product or service with Christchurch Carpets we will keep your information for ten (10) years, in case this information needs to be accessed in matters relating to your purchases. This information will be destroyed after ten (10) years. 

 

Who We Share Your Information With

If requesting a quote or purchasing a product with Christchurch Carpets, we will need to share your information with our contracted carpet fitters.  This information is shared via a manifest document. The manifest includes the following information:

  • Your full name

  • Your address

  • Your telephone and/or mobile number

  • Any particular information such as gate codes etc.

 

 

Third Party Cookies

In some cases we use “cookies” on our website which is provided by trusted third parties.  The following section details which third party cookies you might encounter through this site.

This site uses Google Analytics which is one of the most widespread and trusted analytics solutions on the web for helping us to better understand how you use the site and ways that we can improve your experience.  These cookies may track things such as how long you spend on the site and the pages that you visited so we can continue to produce engaging content.  For more information on Google Analytics cookies, see the official Google Analytics page. 

Third-party analytics are used to track and measure usage of this site so we can continue to produce engaging content.  These cookies may track things such as how long you spend on the site or pages you visit which help us to understand how we can improve the site for you.  Cookies are used on our website to help us better understand you, our customer and how you navigate our website.  The session cookies are stored in temporary memory and are not retained after the browser is closed.  Session cookies do not collect any information from your computer.  They will typically store information in the form of a session identification that does not personally identify the user.  Before we use cookies we ask your permission via a banner on our website.  To accept cookies, please click accept.

We also use social media buttons and/or plug-ins on this site that allows you to connect with your social network in various ways.  For these to work the following social media sites including Facebook, Twitter, Instagram and LinkedIn, will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies. 

Third-party cookies may be created and/or used on this site by the following services

  • Facebook

  • Twitter

  • Instagram

  • Google AdWords

  • Google Analytics

 

 

How We Protect Your Personal Information

 

The security and integrity of your personal information is important to us. All information is stored on a protected server which is only accessed by Christchurch Carpets Directors and employees to prevent unauthorised access. Passwords, encryption devices and firewalls protect these databases. Please note that no data transmission over the internet can be guaranteed to be 100% secure. While we take all steps to ensure the safety of your data, we cannot ensure the security of information you transmit to us over the internet.

Access to your personal and private information is limited to authorised employees of Christchurch Carpets. Unauthorised access and/or disclosure of client information are strictly prohibited.

 

Can I Access My Personal Information?

 

You have the rights to review or verify the personal information you have provided to us, determine to whom your personal information was disclosed and amend or delete any information. To do so, please contact us in writing at the following address, specifying in detail your request (whether to access, amend or delete):

 

Attention: Privacy Officer

Christchurch Carpets

55-57 Bargates

Christchurch, Dorset

BH23 1QE, United Kingdom

 

Or

Email: info@christchurchcarpets.co.uk

 

Subject to legal restrictions, you can withdraw your consent to our use of your information at any time and with reasonable notice. If you refuse or withdraw your consent for any purpose that is required by us to fulfil our product or service contract with you, we will not be able to provide you or continue to provide you, with the product or service. In which case, our cancellation terms would be effective.

 

 

Complaints

If you have any complaints about Christchurch Carpets collection, use, disclosure or dealing with your personal information or if you believe Christchurch Carpets is in violation of or have any questions about Christchurch Carpets compliance with the applicable privacy legislation in relation to your personal information, please send a written letter or an email to Christchurch Carpets Privacy Officer at info@christchurchcarpets.co.uk or to the postal address in the section above.

Christchurch Carpets takes all complaints regarding your privacy and personal information very seriously. Upon receipt, the privacy officer will review your complaint within 10 business days and will provide a written response to the return address indicated in the complaint. If the response is not satisfactory to you, we invite you to reply to the privacy officer, who will make every endeavour to resolve your concerns.

In the event, you provide us with an opt-out notice your information will be segregated and not disclosed or used in any manner about which you have objected. However, the personal information we collected may be retained by us if necessary for us to comply with any law or legal directive.

 

Changes To This Privacy Policy

 

From time to time it may be necessary for Christchurch Carpets to amend or make revisions to this privacy policy, these amendments may also apply to your personal information collected under a previous version of this policy. Christchurch Carpets reserve the rights to change this privacy policy at any time and for any reason. If we make a change to the policy, the revised version will be posted on our website.